Why
should I choose Community Empower?
Community Empower is much more than just a credit
report. Credit reports are hard to read and filled with confusing
codes. Community Empower is the only comprehensive financial analysis
and loan pre-qualification tool that offers all of the following:
You will learn how to improve your score and get on track to loan
readiness. We offer special resolution programs that can help
you resolve more difficult credit challenges. Best of all, the
Community Empower system automatically pre-qualifies you for the
best loans available and helps you find a home to purchase. All
of these services represent an extraordinary value you won’t find
anywhere else!
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What
methods of payment does Community Empower accept online?
If
you choose a Community Empower service that requires online payment,
you will be asked to pay by credit card. We accept VISA, MasterCard,
American Express and Discover credit cards. Checking and debit
cards with any of the previous credit logos can be used as well.
Currently we are not accepting cash or checks as payment for our
online service. However, our system can create an online invoice,
which can be printed and mailed with a cashier's check or money
order. Upon receipt of your payment, we will render the services
purchased, and notify you that your order is ready. Please ask
your counselor if you have any other questions about payment.
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How
will I be billed for my monthly ScoreManager enrollment?
If you enroll in our monthly
ScoreManager program, our system will indicate the cost (if any)
and your credit account will be billed on a monthly basis for
the length of the enrollment term you choose. The first payment
will be charged to your account one month AFTER your enrollment
in ScoreManager. Your credit account will be charged for the amount
of the service in 1-month intervals until your enrollment expires,
or until you cancel the service.
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Is
my online payment secure?
Yes. Our system uses Secure Sockets Layer (SSL)
encryption to safeguard the payment and financial data transmitted
through our site. Read our Technical FAQ to learn about browser
compatibility.
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Can
I cancel my enrollment in ScoreManager?
If
you try ScoreManager and decide it is not for you, you may cancel
your enrollment and stop the monthly billing. Simply call our
customer service line at 214-722-5800. You will not be eligible
for a pro-rated refund of any of your current month’s paid enrollment.
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What
is the refund policy if my transaction fails?
If our system fails to pull your credit report
and does not create an analysis, you will be refunded. The charges
will be credited back to your account. If your transaction fails,
but your account is not credited for the error, please contact
us at 214-722-5800.
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I
accidentally submitted my credit card payment twice, what do I
do now?
To avoid duplicate charges on your credit card,
be sure to press the submit button only once, and do not use your
browser’s back button when submitting your credit card payment.
If you are accidentally double-charged for a Community Empower
service, simply call our customer service line at 214-722-5800.
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